Return Policy

Reagents are covered by the following Total Quality Assurance policy which states:

If you are not completely satisfied with the quality of our reagents, you may return them to us for a refund or replacement, at our option. Bio SB’s liability is limited to a refund or replacement, at our option. Please obtain a Return Material Authorization (RMA) number from Customer Service prior to the return of a product.

Returns, which are not caused by unsatisfactory product performance, must be made within 30 days of delivery and will be subject to a 30% restocking/processing fee. Returns or replacements cannot be accommodated for expired products. All products sent without an RMA number will be returned to sender.

Returns will not be accepted after 30 days. All returns must be authorized. Returns initiated due to errors will be subject to a 25% restocking fee. Unauthorized returns will be denied a refund or exchange. Do not dispose of items. Manufacturer may request item be returned. No credit will be given if original product is not returned when requested. If you experience a problem with your item email our technical department: Technical@biosb.com they will further assist you. 

Damage Liability 

Damage incurred in transit is the responsibility of the carrier. The customer must note any damages on the bill of lading at the time of delivery and submit a claim to the carrier within five days. Unless specified, all orders with a value of $2,500.00 USD will be ensured by the sender via 3rd party carrier.